Shipping policy
Last updated: October 5, 2026
Ändern Motorsport sells made-to-order forged wheel products. Because each wheel order may require vehicle-specific specifications and configuration confirmation before production, our shipping process includes both a production/processing period and a carrier transit period.
Please review the information below before placing an order.
Shipping Destination
We currently accept orders for delivery within the contiguous United States (the lower 48 states and Washington, D.C.).
We do not currently ship to Alaska, Hawaii, U.S. territories or APO/FPO addresses.
Shipping availability may depend on the delivery address and the requirements of the individual order.
Shipping Cost
Standard shipping within the contiguous United States is free.
There is no separate standard shipping charge for eligible orders unless a different shipping charge is clearly disclosed before the order is completed.
Made-to-Order Processing Time
Our forged wheel products are made to order.
After ordering, you will book a complimentary 15-minute fitment consultation. Ändern Motorsport will recommend and confirm the wheel specification for your vehicle, and you approve it in writing before production begins.
The estimated processing and production time is:
23–25 business days, Monday through Friday.
The processing period begins after you approve the confirmed wheel specification.
Incomplete, inaccurate or delayed vehicle information may delay production.
Estimated Shipping Time
After production is completed and the order has been dispatched, the estimated carrier transit time is:
10–20 business days, Monday through Friday.
Transit time begins after the shipment has been handed to the shipping carrier.
Estimated Total Delivery Time
Based on the current processing and transit estimates:
Estimated total delivery time: approximately 33–45 business days (about 7–9 weeks) from your specification approval.
This estimate consists of:
- Processing / production: 23–25 business days
- Shipping / transit: 10–20 business days
These are estimated timeframes rather than guaranteed delivery dates.
Shipping Carrier
Ändern Motorsport currently ships orders within the contiguous United States using FedEx.
Order Confirmation
After an order is placed, an order confirmation will be sent to the email address provided during checkout.
An order confirmation confirms that we have received the order. It does not mean that the order has already been manufactured or dispatched.
Your order confirmation includes a link to book your complimentary 15-minute fitment consultation.
Tracking Information
Tracking information will be provided by email after the order has been completed and dispatched, when tracking is available from the carrier.
Please allow time for the carrier's tracking system to update after the shipping confirmation is issued.
If your order has been dispatched but the tracking information is not updating normally, contact our customer service team for assistance.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate delivery address during checkout.
Please review your shipping information carefully before submitting the order.
If you notice an error in your shipping address, contact us as soon as possible at support@andern.us.
We cannot guarantee that an address can be changed after an order has been dispatched.
Additional shipping costs resulting from an incorrect address supplied by the customer may be the customer's responsibility where applicable.
Delivery and Package Inspection
When your order is delivered, inspect the package and products before installation.
If the package appears damaged:
- retain the original packaging;
- retain the shipping label;
- take clear photographs of the package;
- take clear photographs of any product damage; and
- contact us as soon as possible.
For damaged, defective or incorrect orders, please also review our Return & Refund Policy.
Delayed Shipments
Because our forged wheels are made to order, production and delivery dates are estimates.
Delays may occasionally occur because of circumstances such as:
- production requirements;
- additional fitment or configuration verification;
- carrier delays;
- weather conditions;
- transportation disruptions;
- peak shipping periods;
- public holidays; or
- circumstances outside our reasonable control.
If a material delay affects your order, we will provide available order information or assistance upon request.
Lost or Undelivered Orders
If tracking shows an unexpected delay, delivery problem or possible lost shipment, please contact us.
We may need to work with the shipping carrier to investigate the shipment before determining the appropriate resolution.
Please provide your order number and relevant tracking information when contacting us.
Changes or Cancellations
Because forged wheel products are made to order, order changes or cancellations should be requested before production begins.
Orders cancelled before production begins receive a full refund to the original payment method. Once production has begun, change-of-mind cancellation may no longer be available.
For complete cancellation and return conditions, please review our Return & Refund Policy.
Customer Service
Address: 3218 E. Bell Road #1073, Phoenix Arizona 85032, United States
Phone: +1 602-688-2713
Email: support@andern.us
Customer Support Hours
Monday – Friday: 09:00 AM – 06:00 PM
Saturday & Sunday: Closed
Time Zone: (GMT-07:00) Mountain Standard Time (Phoenix)
Response Time: We respond within one business day
